Refunds and cancellation

Updated September 29, 2026

First-payment refund

If your first refund request reaches support@menucostflow.shop within 14 calendar days of your first successful Pro payment, we will refund that first payment in full through Creem. Include your account email and order reference; never email a card number or password.

Ordinary renewal payments are not covered by this first-payment offer. Duplicate charges, billing errors, service failures and rights that apply by law are handled separately. A partial refund does not by itself end paid access. A full refund removes access funded by that payment; a valid later paid period is handled separately.

Stop renewal

Open account and billing, then Manage billing in Creem to cancel renewal. Ordinary cancellation preserves access through the paid period. If you cannot use the portal, email support for help.

A refund and cancellation are separate actions. When processing a full refund, we will also confirm whether renewal has stopped. Deleting an account is not a substitute for canceling a subscription.

After cancellation or refund

After paid access ends, choose up to 2 recipes and 40 ingredients to continue editing on Free. Required subrecipes and ingredients count toward those limits. Excess saved data remains in a read-only archive with export access while your account is open. We do not automatically delete recipes on downgrade.

We confirm refund handling by email. The time for refunded funds to appear depends on Creem and your payment provider; we do not promise a specific settlement date. Test-mode transactions do not collect or refund real money.